Terms & Conditions
These terms of use (“Terms”) apply to all users of eintelligenceweb.com (the “Website”).
By using this Website you agree to be bound by these Terms.
References in these Terms to “we”, “us” or “our” are references to eintelligenceweb.com and “you” or “your” as users of eintelligenceweb.com.
Purpose of the Website
This Website is made available to consumers, visitors and internet users who are looking for internet marketing services such as:
- Online Marketing Services
- SEO Services
- Web Design Services
- PPC Services
- Search Engine Reputation Management Services
- Social Media Marketing Services
- Search Engine Ranking Recovery Services
- White Label SEO Services
- SEO Reseller Services
- White Label Web Design Services
- Lead Generation Services
Web Design, Landing Pages and Sales Funnels
- Upon your request, we agree to design and develop a website, landing page or sales funnel in accordance with the Proposal.
- Before we commence work, you must pay 50% of the fees outlined in the Proposal as advance, 30% on design approval and the balance prior to deployment.
- If we do not receive any response from you for 15 days, we reserve the right to withdraw our resources. If communication resumes after 15 days, the project will be re-allocated after a 30-day waiting period. If no response is received for 60 days, we reserve the right to cancel the project and the remaining balance becomes due.
- During the design phase, you are entitled to 1 revision for landing pages or 2 revisions for websites as included in the Proposal.
- After approval, any additional changes, modifications, or improvements will be treated as out of scope and charged separately.
- You agree to adhere to approval timelines. Failure to respond will be considered as approval.
- We may use third-party contractors and will share necessary project details with them.
- We may use pre-produced images and provide written content based on your brief. If you provide your own content, you are responsible for its legality and compliance.
- We reserve the right to reject content that violates our Acceptable Use Policy.
- Any add-ons or plugins provided are non-transferable and must be used only with your assigned website.
- Add-ons require an active service plan and may change without prior notice. Third-party plugins may have limited support.
- If third-party plugin compatibility is required, you must provide configuration details and bear associated costs.
- Project completion timelines depend on your responsiveness to feedback and approvals.
- You are expected to respond within 5 business days unless otherwise stated.
- We are not responsible for delays caused due to lack of response from your side.
- Material changes in scope after finalization may be treated as cancellation and re-scoped as a new project.
- Upon full payment and delivery, we grant you a royalty-free license to use, display and publish the website.
- Ongoing services such as email and website management are subject to recurring fees.
- You grant us a worldwide, royalty-free license to use, reproduce, modify, and store your provided content, including caching where applicable.
- You are responsible for obtaining all necessary third-party consents related to your content.
- You agree that caching does not infringe on any intellectual property rights.
Google AdWords and Pay Per Click (PPC) Search Engine Advertising
- Upon your request, we provide management services for a Google AdWords account in accordance with the Proposal.
- You authorise us to create and manage a Google AdWords account on your behalf, including tools such as Google Analytics.
- The account will be created under our “My Clients Centre” (MCC), and we will own all associated data.
- Google AdWords services are subject to Google’s terms and conditions.
- We are not liable if your Google AdWords account or campaigns are rejected by Google.
- We do not guarantee any increase in sales or business activity from Google AdWords management.
- During the management period, you will not have direct access to the AdWords portal or MCC.
- The minimum service term is 3 months and continues monthly unless terminated with 45 days written notice.
- The service includes creation, customisation and ongoing management of advertising campaigns on Google Ads and/or Microsoft Advertising platforms.
- Before starting the campaign, we will agree on management fees, campaign duration, target keywords, and monthly budget.
- You agree to pay the monthly management fee as outlined in the Proposal.
- We will implement and manage campaigns as your authorised agent on the advertising platforms.
- If less than 80% of the monthly budget is used, the remaining amount will roll over to the next month. Any unused budget at the end of the campaign will expire.
- Campaign timelines depend on your responsiveness in providing required information such as website details, keywords, and ad copy.
- We are not responsible for delays caused by your failure to provide required inputs.
- Access to advertising accounts may be restricted to maintain campaign performance, with read-only access provided where applicable.
- If you request to pause campaign management, associated advertising must also be paused.
- We are not responsible for Google’s advertising policies or decisions. Campaigns may be rejected or removed at Google’s discretion.
- We will make reasonable efforts to improve campaign performance but do not guarantee results.
- To terminate after the minimum term, 45 days written notice is required. Services will continue during the notice period.
- If terminated within the minimum term, remaining fees become immediately payable.
- Campaigns may be placed on hold with 45 days notice. Hold duration is limited to one month, after which campaigns may be cancelled.
- Restarting paused campaigns is your responsibility.
- Cancellation results in termination of all campaign access.
- Campaigns may be published without prior approval, and you authorise us to proceed accordingly.
- After publication, you may request revisions to the campaign.
- If you have objections, you must notify us promptly with valid reasons. We will review and attempt to resolve genuine concerns.
Search Engine Optimisation (SEO)
- Upon your request, we agree to optimise your Website in accordance with the Proposal.
- We provide SEO services to promote your business online, as mutually agreed.
- We do not guarantee specific search engine positions, traffic, leads, sales, or any definitive outcomes from SEO services.
- Estimates for effort, schedule, and pricing assume you provide timely content, approvals, and clarifications. 7 days (including holidays) is considered a reasonable response time.
- Delays beyond 7 days may result in adjustments to effort, schedule, and pricing.
- Any work not covered in the Proposal is considered “out of scope” and will require separate written approval.
- We make no warranty that SEO will generate increased sales or business activity. SEO outcomes are affected by factors outside our control, including:
- Google algorithm updates may negatively impact rankings. We will endeavour to mitigate effects but cannot guarantee ranking improvements.
- The minimum SEO service term is 12 months, continuing month-to-month thereafter until terminated with 45 days written notice.
- Terminating SEO services within the minimum 12-month term makes the remaining fees immediately payable.
- We and you will agree on key phrases (Agreed Key Phrases) for optimisation.
- We may propose adjustments to your Website (Optimisation Changes) to improve rankings in response to algorithm changes.
- If you provide FTP Access, we will not make Optimisation Changes without your prior written consent. Without FTP Access, proposed changes will be provided in writing.
- We will provide monthly written ranking reports for Agreed Key Phrases (Benchmark Report).
- You warrant that you are authorised to market your products/services, have all necessary approvals, and that your Website content is complete, accurate, and not misleading or deceptive.
Facebook Services
- Upon your request, we agree to promote your business on Facebook in accordance with the Proposal.
- All Facebook advertisements are subject to Facebook’s terms and conditions. Facebook reserves the right to refuse any advertisement at any time, for any reason. Such circumstances do not affect your obligation to pay our fees.
- We make no warranty or guarantee that Facebook advertising will generate increased sales or business activity, and you will not hold us liable for any loss or damage arising from Facebook advertising.
- You are fully responsible for payment of invoices generated by Facebook for pay-per-click fees. Unpaid invoices will result in campaigns being paused until payment is made. Our management fee will continue to be charged with no refunds or credits.
- The minimum Facebook service term is 3 months, continuing month-to-month thereafter until terminated with 45 days written notice.
- You are liable for all fees for the minimum term even if you terminate the service early. Termination within the minimum 3-month term makes remaining fees immediately payable.
- Before commencing a Facebook campaign, the parties will agree on:
- We will use reasonable endeavours to spend the full Budget each month. No refunds or credits will be provided for unspent amounts within a month.
- Add-on packs may be purchased on a month-by-month basis at any time.
- We may rely on third-party websites (Third Party Sites) in providing services. We are not responsible for the availability, accuracy, legality, decency, or copyright compliance of these sites.
- Linking to Third Party Sites is at your own risk. We are not liable for any advertising, products, or materials on such sites.
- We are not responsible or liable for any loss or damage, direct or indirect, arising from your use or reliance upon a Third Party Site.
Google Map Optimisation
- Multiple Locations – Please get in touch with us if you have multiple locations and need a special quote.
- Many outside variables can affect Google Maps rankings that are beyond our control.
- We may need login access to your website to properly optimise your site.
- We may need login access to your Google My Business Page to properly optimise your Google listing.
- Some variables that can affect Google Maps rankings include:
- You acknowledge there are no guarantees for any marketing or advertising campaigns on Google Maps.
- Our local maps optimisation includes citation building with backlinks to your website, which can help improve your organic rankings.
- We cannot guarantee Google Maps rankings.
- If your business has recently moved locations, changed business names, or updated your phone number, we need to clean up all online business information/listings first. Please get in touch in such cases.
Disclaimers
- Nothing on our Site constitutes advice on which you should rely. It is provided for general information purposes only.
- Insofar as is permitted by law, we make no representation, warranty, or guarantee that our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
- We make reasonable efforts to ensure that the Content on our Site is complete, accurate, and up-to-date. However, we do not make any representations, warranties, or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
- No part of our Site is intended to constitute a contractual offer capable of acceptance. No services are sold through our Site, and the details of services provided on our Site are provided for general information purposes only.
- Whilst every reasonable effort has been made to ensure that all representations and descriptions of services available from us correspond to the actual services available, minor variations or errors may occur.
Our Liability
- To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
- To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site. If you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
- We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
- We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
- Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Viruses, Malware and Security
- We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
- You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
- You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
- You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
- You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
- Any breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
Acceptable Use Policy
- You may only use Our Site in a manner that is lawful. Specifically:
- You must ensure that you comply fully with any and all local, national or international laws and/or regulations;
- You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
- You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;
- You must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
- We reserve the right to suspend or terminate your access to Our Site if you materially breach any provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
- Suspend, whether temporarily or permanently, your right to access Our Site;
- Issue you with a written warning;
- Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
- Take further legal action against you as appropriate;
- Disclose such information to law enforcement authorities as required or as We deem reasonably necessary;
- Any other actions which We deem reasonably appropriate (and lawful).
- We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
Payment Policy
- For subscription of any selected package on the Website or otherwise, you agree not to make payments in any manner other than as provided, without our prior consent.
- You acknowledge and accept that you have specifically authorized us to collect, process, facilitate, and remit payments and/or the Transaction Price by any prescribed methods of payment.
- The full invoice amount must be paid for the services using the payment gateway or bank details in accordance with our terms and conditions/privacy policy. You agree and acknowledge that we shall not be held responsible for any delays in processing caused by entities outside our control. If you use another payment option, it is your responsibility to provide correct information in the required form. We will not assume responsibility for incorrect address/email details that may delay our response beyond 48 hours (excluding Sundays and bank holidays) from receipt of payment.
- We neither make any representations nor warranties regarding the amount of time needed to complete processing, including delays in the banking system, and shall not be liable for any actual or consequential damages arising from delays or payment processing errors.
- As our services are pre-paid web-based marketing services, we do not entertain cancellations or refunds under any circumstances. However, if there is a technical error resulting in excessive payment, you may contact us at Info@eintelligenceweb.com for a refund of the difference.
- Invoices will be raised according to the commercial details agreed in the quotation. Payment is due on receipt of the invoice. Ten (10) days from the invoice date shall be considered a reasonable time for payment, and any further delays may result in late payment fees of 15% of the invoice value and interest charges at 24% per year, calculated on a pro-rata basis.
- Depending on the service subscribed for, there may be a minimum contract duration. If you terminate the contract before this period, you are liable to pay the balance amount for the remaining duration of the contract.
- All prices are subject to change without prior notification.
- All monthly retainer services are subject to a minimum fee increase of 15% every 12 months. Depending on circumstances, the increase may exceed 15%.
Privacy of Data
All details of eintelligenceweb.com will be stored securely on the web server. It is compulsory to refer to and agree with our Privacy Policy.
Copyright and Trademarks
The content, organization, graphics, design, style, interface, compilation, digital conversion, and all other matters related to the Site are protected under applicable Indian and international copyright, trademark, and other proprietary rights (including but not limited to intellectual property). “eintelligenceweb.com” and other marks are either trademarks or registered trademarks of eintelligenceweb.com Services.
Other products/services, company names, brand names, and content displayed on the Site may be the trademarks or copyrights of their respective owners. The copying, redistribution, use, or publication by users of any such matters or any part of the Site except as allowed by this Agreement is strictly prohibited. You agree and acknowledge that you do not acquire ownership rights to any content, document, or other materials viewed through the Site. The posting of information or materials on the Site by eintelligenceweb.com does not constitute a waiver of any rights in such information and materials.
Your Obligations
- You shall not use this Website for any purpose that is unlawful or illegal.
- You shall not attempt to penetrate the Website or implant any virus, Trojan, worm, spyware, malware, spam, spim, scareware, bots, logic bomb, time bomb, key-loggers, or any other automated tool like DOS or DDOS attack tools (Denial of Service attack) that may lead to computer-related offences on our Website.
- You shall not carry out any web jacking attacks on this Website.
Third Party Links
We may provide links to various third-party websites from time to time, including sites owned by our associated companies. These third-party links are provided for your convenience only and are accessed at your own risk. We have no responsibility or liability for the policies, actions, privacy practices, content, availability, or customer service of these third-party sites. You agree that we are not responsible for any damage or loss caused in relation to the content, goods, or services available through such websites.
Liability
To the maximum extent permitted by law, all representations, warranties, terms, conditions, and commitments not expressly set out in these Terms are hereby excluded. We do not accept responsibility for any loss or damage you suffer as a result of using the Website, including but not limited to:
- any loss of profits, anticipated savings, goodwill, or revenue;
- any loss or corruption of data; or
- any indirect or consequential loss.
Indemnification
You expressly agree to indemnify, defend, and hold eintelligenceweb.com, its affiliates, officers, directors, employees, and any other concerned third party harmless from and against all claims, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) that arise directly or indirectly from your use of the Website.
Website Usage
You agree that the eintelligenceweb.com website is only for business use as it pertains to delivering digital marketing services. We restrict and prohibit unlawful or harmful use of the Site. We cannot guarantee that files accessible through the Site will be free of viruses, Trojan horses, worms, or any other harmful code. You agree to bear complete responsibility and risk associated with the use of the Site and the Internet. You understand that some material on the Internet may be offensive or explicit, and access to such data is at your own risk. We have no control over and accept no responsibility for any such information.
Amendments to these Terms
We reserve the right to amend these Terms from time to time. When changes are made, this page will be updated. The date of the last revision is set out at the end of these Terms. We recommend revisiting this page periodically to stay informed of any updates.